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strong{font-weight:700}.list-page{padding:24px;max-width:1200px}.list-page-title{font-size:18px;font-weight:700;color:var(--text-primary);margin-bottom:16px}.list-search{margin-bottom:16px;display:flex;align-items:center;gap:8px}.list-search input{padding:8px 12px;border:1px solid var(--border-color);border-radius:4px;font-size:13px;font-family:var(--font-family);width:300px}.list-search input:focus{outline:none;border-color:var(--link-color)}.list-table{width:100%;border-collapse:collapse;background:var(--card-bg);border:1px solid var(--border-color);border-radius:4px;overflow:hidden}.list-table th{background:var(--page-bg);padding:10px 12px;text-align:left;font-size:12px;text-transform:uppercase;color:var(--text-secondary);font-weight:600;border-bottom:1px solid var(--border-color)}.list-table td{padding:10px 12px;border-bottom:1px solid #F0F2F3;font-size:13px}.list-table tbody tr{cursor:pointer}.list-table tbody tr:hover{background:var(--page-bg)}.list-table .user-cell{display:flex;align-items:center;gap:8px}.list-avatar{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;color:#fff;flex-shrink:0}.list-avatar.agent{background:#5293c7}.list-avatar.end-user{background:#37b8af}.reporting-page{padding:24px;max-width:1200px}.reporting-title{font-size:18px;font-weight:700;color:var(--text-primary);margin-bottom:4px}.reporting-subtitle{font-size:13px;color:var(--text-secondary);margin-bottom:24px}.reporting-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.reporting-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:4px;padding:16px}.reporting-card-title{font-size:14px;font-weight:600;color:var(--text-primary);margin-bottom:16px}.detail-page{padding:24px;max-width:1000px}.detail-page-header{display:flex;align-items:center;gap:16px;margin-bottom:24px}.detail-large-avatar{width:64px;height:64px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:600;color:#fff;flex-shrink:0}.detail-header-info h1{font-size:18px;font-weight:700;color:var(--text-primary)}.detail-header-info p{font-size:13px;color:var(--text-muted)}.detail-columns{display:grid;grid-template-columns:1fr 1fr;gap:24px}.detail-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:4px;padding:16px}.detail-card-title{font-size:14px;font-weight:600;color:var(--text-primary);margin-bottom:12px}.detail-field{display:flex;justify-content:space-between;padding:6px 0;border-bottom:1px solid #F0F2F3;font-size:13px}.detail-field-label{color:var(--text-muted)}.detail-field-value{color:var(--text-primary)}.detail-field-value a{color:var(--link-color);text-decoration:none}.toast-container{position:fixed;bottom:20px;right:20px;z-index:9999;display:flex;flex-direction:column;gap:8px}.toast{background:var(--card-bg);border:1px solid var(--border-color);border-left:4px solid var(--accent-green);border-radius:4px;box-shadow:0 4px 12px #00000026;padding:12px 16px;font-size:13px;color:var(--text-primary);display:flex;align-items:center;gap:8px;animation:slideIn .3s ease-out;min-width:250px}.toast.error{border-left-color:var(--priority-urgent)}.toast-close{border:none;background:transparent;cursor:pointer;color:var(--text-muted);margin-left:auto;padding:0}@keyframes slideIn{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:1000}.modal-content{background:var(--card-bg);border-radius:4px;box-shadow:0 8px 32px #0003;padding:24px;min-width:400px;max-width:500px}.modal-title{font-size:16px;font-weight:700;color:var(--text-primary);margin-bottom:16px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}.modal-btn{padding:8px 16px;border:1px solid var(--border-color);border-radius:4px;font-size:13px;font-family:var(--font-family);cursor:pointer;background:var(--card-bg);color:var(--text-primary)}.modal-btn.primary{background:#1b825d;color:#fff;border-color:#1b825d}.modal-btn.primary:hover{background:#186f50}.modal-btn.danger{background:var(--priority-urgent);color:#fff;border-color:var(--priority-urgent)}.go-page{padding:20px;background:#fff;height:100%;overflow:auto}.go-page pre{font-family:Monaco,Menlo,Consolas,monospace;font-size:12px;white-space:pre-wrap;word-break:break-word}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#c2c8cc;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#87929d}.sla-indicator{display:flex;align-items:center;gap:8px;padding:6px 8px;border-radius:4px;font-size:12px}.sla-indicator.on-track{background:#e9f5ef;color:#186f50}.sla-indicator.warning{background:#fff6d6;color:#ad5918}.sla-indicator.breached{background:#fde8e8;color:#cc3340}.sla-indicator-icon{display:flex;align-items:center}.sla-indicator-text{display:flex;flex-direction:column;gap:1px}.sla-indicator-label{font-size:10px;text-transform:uppercase;font-weight:600;letter-spacing:.3px;opacity:.8}.sla-indicator-time{font-size:12px;font-weight:600}.sla-icon{display:inline-flex;align-items:center}.sla-icon.on-track{color:#186f50}.sla-icon.warning{color:#ad5918}.sla-icon.breached{color:#cc3340}.sla-cell{width:36px;text-align:center}.show-more-toggle{display:flex;align-items:center;gap:4px;border:none;background:transparent;cursor:pointer;font-size:12px;font-family:var(--font-family);color:var(--link-color);padding:8px 0;width:100%}.show-more-toggle:hover{text-decoration:underline}.follower-chip{display:inline-flex;align-items:center;gap:4px;background:#e9ebed;border-radius:12px;padding:2px 8px 2px 2px;font-size:11px;color:var(--text-primary)}.follower-chip-avatar{width:20px;height:20px;border-radius:50%;background:#5293c7;color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:9px;font-weight:600}.follower-chip-name{font-size:11px}.follower-chip-remove{border:none;background:transparent;cursor:pointer;color:var(--text-muted);padding:0;margin-left:2px;display:flex;align-items:center}.follower-chip-remove:hover{color:var(--priority-urgent)}.follower-add-btn{border:none;background:transparent;cursor:pointer;color:var(--link-color);padding:2px;border-radius:50%;display:flex;align-items:center;justify-content:center}.follower-add-btn:hover{background:#edf7ff}.follower-dropdown{position:absolute;top:100%;left:0;right:0;background:var(--card-bg);border:1px solid var(--border-color);border-radius:4px;box-shadow:0 2px 8px #00000026;max-height:200px;overflow-y:auto;z-index:100}.follower-dropdown-header{padding:8px;border-bottom:1px solid var(--border-color)}.follower-dropdown-header input{width:100%;border:1px solid var(--border-color);border-radius:4px;padding:4px 8px;font-size:12px;font-family:var(--font-family);outline:none}.follower-dropdown-item{display:flex;align-items:center;gap:8px;width:100%;padding:6px 8px;border:none;background:transparent;cursor:pointer;font-size:12px;font-family:var(--font-family);color:var(--text-primary);text-align:left}.follower-dropdown-item:hover{background:var(--page-bg)}.follower-dropdown-avatar{width:24px;height:24px;border-radius:50%;background:#5293c7;color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:10px;font-weight:600}.cc-btn{border:1px solid var(--border-color);background:transparent;cursor:pointer;color:var(--text-secondary);font-size:11px;font-family:var(--font-family);padding:1px 6px;border-radius:3px;margin-left:auto}.cc-btn:hover{background:var(--page-bg)}.cc-input{border:1px solid var(--link-color);border-radius:4px;padding:2px 6px;font-size:12px;font-family:var(--font-family);outline:none;width:140px}.kbd-key{display:inline-block;padding:3px 8px;background:#f8f9f9;border:1px solid #C2C8CC;border-radius:4px;font-family:Monaco,Menlo,Consolas,monospace;font-size:12px;color:var(--text-primary);box-shadow:0 1px #c2c8cc;min-width:24px;text-align:center}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 24px;text-align:center}.empty-state-icon{color:#c2c8cc;margin-bottom:16px}.empty-state-title{font-size:16px;font-weight:600;color:var(--text-primary);margin-bottom:8px}.empty-state-subtitle{font-size:13px;color:var(--text-muted);max-width:360px;line-height:1.4}.empty-state-action{margin-top:16px;padding:8px 16px;background:var(--link-color);color:#fff;border:none;border-radius:4px;font-size:13px;font-family:var(--font-family);cursor:pointer}.empty-state-action:hover{background:#135f9b}.ticket-table tbody tr.keyboard-focused{outline:2px solid var(--link-color);outline-offset:-2px;background:#edf7ff}